Privacy Policy – Ambullance Servicces

Privacy Policy for Ambulance Service

At Armada Quest Global Sdn. Bhd, we prioritize the privacy and security of customer’s information. This Privacy Policy outlines how we collect, use, and safeguard of the information customer provide while using our ambulance services.

General Policy

At Armada Quest Global Sdn Bhd, we are committed to providing reliable, efficient, and professional ambulance services. This General Policy outlines the guidelines and principles governing our operations to ensure the highest standards of care, safety, and accountability.

1. Scope of Service

Our ambulance services are designed to cater to:

Non-Emergency Medical Transport: For patients requiring transport to routine appointments or other medical facilities.
Event Coverage: Offering on-site medical support at events, if applicable.

2. Service Availability

Requests for service are subject to availability and prioritization based on medical urgency.
Our team reserves the right to redirect resources to address critical emergencies.

3. Standards of Care

All ambulance driver are trained and have certified in handling ambulance.
Our vehicles are equipped with necessary medical equipment to handle a wide range of emergencies.
We adhere to local, state, and national regulations governing ambulance services.

4. Booking and Dispatch

Service requests can be made via phone and website
Accurate information, including location, patient condition, and contact details, must be provided to facilitate prompt dispatch.
Misuse or false alarms may result in penalties as per company or local regulations.

5. Fees and Billing

Fees for services are determined based on distance, type of care provided, and any additional resources required.
Payment options include [cash, credit/debit, insurance, etc.].
Detailed invoices will be provided upon request.

6. Patient Privacy and Confidentiality

All patient information is handled in accordance with applicable privacy laws.
Patient details are shared only with authorized personnel and healthcare providers involved in the care process.

7. Safety and Compliance

All vehicles are maintained regularly and inspected for safety compliance.
Medical equipment is checked and calibrated routinely.
Our team undergoes regular training in first aid, CPR, and other emergency protocols.

8. Responsibilities of Patients and Caregivers

Provide accurate and timely information about the patient’s condition.
Cooperate with ambulance staff to ensure efficient care and transportation.
Adhere to safety guidelines during transport, such as wearing seatbelts where applicable.

9. Incident Reporting and Feedback

Any complaints, incidents, or feedback can be reported via our feedback form.
We value feedback as it helps us improve our services and address any concerns.

10. Limitations of Liability

While we strive to provide the best possible care, [Your Company Name] is not liable for:

Delays caused by circumstances beyond our control (e.g., traffic, extreme weather).
Outcomes resulting from pre-existing medical conditions or unforeseen complications during transport.

11. Amendments to Policy

This policy is subject to periodic review and updates to ensure alignment with industry standards and legal requirements. Changes will be communicated promptly through official channels.